Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Julia Clare's relationship with you in relation to this website.
The term 'Julia Clare' or 'us' or 'we' refers to the owner of the website whose registered office is 28-29 Commercial Road Guildford Surrey GU1 4SU. Our company registration number is 998751. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Julia Clare's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Returned Goods
We will accept returned items for credit provided they have not been cut, damaged or opened in anyway. Outward and return carriage will not be credited. Claims must be made within 30 days of despatch. After this time claims may be refused. As fabrics are individually cut to size for each customer they can only be returned if they are faulty as outlined in the Faulty Good section below. We recommend requesting a fabric sample before purchasing.
Faulty Goods
Please inspect your items as soon as you receive the. Whilst every effort is made to control quality and inspect each item defore despatch, errors can be made or damage may occur during transit. Therefore we request that you inspect your items before cutting. If the fabric is damaged or has a flaw then please notify us either via email or in writing within 1 month of despatch and we will send instructions for returning the item. We will then inspect the item and look into your claim.
Fabric Variance
Pattern: Fabric is not a stable 'substance', it cannot be taken for granted that when it is printed or woven, the pattern will be completely 'square' on the cloth. Pattern matching width to width cannot be guaranteed.
TIP: If you are using multiple widths (for example when making curtains) make certain that the patter alignment is adequate BEFORE cutting your fabric
Widths:Fabric widths will vary
Flaws: When held against the light small visible flaws may be apparent. We cannot provide guarantees against this.
Shrinkage: Fabrics are not guarantted against shrinkage. Stretching and shrinkage of up to 4% on any fabric is an accepted industry tolerance. This may be caused by atmospheric variables beyond our control. TIP: Allow a considerable hem allowance to compensate for this.
Colour Match:Whilst every effort is made to ensure a close colour match as possible to samples, we cannot guarantee to match the shade exactly.
All these factors will be taken into consideration when assessing individual claims.
Colour-Match Service
Please note that we will do our best to match your cutting but in some cases it may not be possible. If your cutting is no more than 100grams in weight then we will return it with your samples. If it is over 100grams then unfortunately we cannot return your cutting.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Julia Clare and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Julia Clare. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Julia Clare takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Vouchers
Valid vouchers presented on this website are subject to the following terms and conditions.
All offers are subject to availability. Only one voucher per transaction. Cannot be used in conjuction with any other offer or promotion.There are no cash alternatives unless otherwise stated on the voucher.Julia Clare reserves the right to reject any voucher it deems, in its sole discretion, to have been forged, defaced or otherwise copied or illegally distributed. Vouchers are only valid for the original recipient. Vouchers cannot be transferred or distributed to others unless otherwise stated on the voucher.